Hey Brain
Privacy Policy
Updated October 31, 2026
Overview
HeyBrain is a personal execution assistant accessed through supported messaging and signed-in web surfaces. It processes information you provide to manage reminders, tasks, lists, saved information, and requested follow-ups. The separate SMS contact program sends messages only to contacts who have opted in.
Information We Collect
HeyBrain stores account identifiers, contact details, phone bindings, preferences, consent and opt-out status, conversations and attachments you provide, saved assistant items, and records of actions and message delivery. These records support the assistant and help us investigate errors and prevent unwanted access or messages.
How Information Is Used
Information is used to authenticate you, provide requested assistant responses and actions, deliver messages, manage preferences, determine paid access, process support requests, and maintain operational and security records.
Payments
Payment details are entered into Stripe's hosted payment pages. HeyBrain stores Stripe customer and subscription identifiers, invoice and payment status, amounts, currency, and refund or dispute records to manage access and billing. Stripe processes payment information under its Privacy Policy.
Service Providers
We use service providers for account authentication, AI responses, hosting and storage, messaging, and payments. These include Clerk for authentication, OpenAI for assistant processing, Photon for supported messaging connections, and Stripe for billing. Relevant conversation content and context are sent to the AI provider to produce responses; relevant routing and message information is sent to messaging providers to deliver the service.
Accountability Buddies
When you assign a task to an opted-in accountability buddy, its title or a description of what the task is may be shared with them through Tattle Timer. Private task notes are not part of that call description. If your buddy chooses to leave a recorded reply, that audio is processed so you can listen to their response. Private replies are not public marketing recordings.
SMS Consent
Contacts are added to Hey Brain SMS only after they voluntarily consent to receive text messages. SMS consent is separate from any other agreement, is optional, and is recorded before messages are sent.
Mobile Number Sharing
Mobile phone numbers and SMS opt-in information are not sold, rented, or shared with third parties for their own marketing or promotional purposes. Service providers may process messages only as needed to operate the SMS service.
Text messaging originator opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Message Frequency
Message frequency varies based on the reminders, check-ins, and follow-ups requested by Hey Brain users. Contacts may receive occasional messages rather than a fixed schedule.
Message And Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Your Choices
You can opt out of Hey Brain SMS messages at any time by replying STOP. For help, reply HELP, visit https://public.staging.heybrain.app/terms/, or email jonathan@heybrain.app.
Data Retention and Account Deletion
Subscription cancellation or payment lapse is not account deletion. When paid access ends, user-facing assistant service stops, while saved account data is retained to support account management and reactivation. A messaging connection may be removed to release capacity. Returning users may need to verify and connect their phone again.
You can request an export or separate account deletion from your signed-in account settings even after paid access ends. Deletion uses a separate confirmation and safety process to resolve billing and provider operations; it is not performed merely by canceling a reminder or subscription. Contact support if you cannot access those controls.
Operational records are kept as needed to provide the service, troubleshoot errors, respect communication preferences, and meet applicable obligations. Independent payment-provider records may remain with Stripe under its own retention requirements after a HeyBrain account is deleted.
Contact
For privacy questions, export or deletion help, contact jonathan@heybrain.app. For SMS help, reply HELP or email the address above. Do not send passwords, payment credentials, or bank details.