Hey Brain
Subscription and SMS Terms
Updated October 31, 2026
Monthly Subscription
The HeyBrain monthly subscription costs $19.99 USD per month and renews automatically until canceled. There is no free trial or annual plan. The amount due is shown before you confirm payment in Stripe Checkout. A successful payment is required before paid product access and onboarding begin. Returning from Checkout does not by itself confirm payment. Signing in or opening the billing page does not subscribe you.
Introductory Offers and Promotion Codes
When an introductory or promotional offer is available, it specifies its discounted price, eligibility, duration, and how to redeem it. Check the amount due before you pay. After a temporary discount ends, your subscription renews at the regular monthly price shown in the offer unless you cancel.
A code’s redemption deadline is separate from the duration of a discount already redeemed. Closing an offer to new signups does not shorten the discount period promised when you subscribed. Private and affiliate offers may have different terms, which are shown with the offer.
Cancellation and Resuming Service
Sign in to your HeyBrain billing page and choose subscription management to confirm cancellation in Stripe's customer portal. Cancellation normally takes effect at the end of your paid billing period. You keep access until that period ends and are not charged for another renewal after the cancellation takes effect. You can reverse a scheduled cancellation in the portal before the subscription ends.
Asking HeyBrain to cancel the service in chat directs you to billing for confirmation. That chat request does not itself cancel a subscription. Canceling a reminder, task, or list item, disconnecting a phone, or opting out of messages does not cancel your paid subscription. For help completing cancellation, contact jonathan@heybrain.app.
After a subscription ends, use the same HeyBrain account to subscribe again. Your saved data is not deleted just because paid access ends. You may need to verify and reconnect your phone, and a previously assigned messaging number is not guaranteed to remain available.
Failed Payments and Access
An initial failed payment does not activate access. For an eligible failed monthly renewal, the grace period ends seven days (168 hours) after the last paid period ends. Payment retries do not restart that clock. Update your payment method through the billing page. A scheduled cancellation does not add an unpaid grace period after the paid period. A terminated subscription, completed refund, or open or lost payment dispute can suspend access without extending grace.
Seven-Day Money-Back Guarantee
Your first subscription purchase includes a seven-day money-back guarantee, once per account. To request it, email jonathan@heybrain.app within 168 hours of your first successful payment, using your account email and identifying the invoice. Do not send card or bank details. An eligible refund returns the amount you actually paid for that first invoice to the original payment method, including when you used a discount.
A refund request is reviewed separately from ordinary period-end cancellation. If the guarantee is approved, we cancel the subscription to prevent further renewals. Access may end before the refund reaches your payment account; refunded access does not continue through the original paid period. Processing time depends on the payment method and financial institution. Canceling and rejoining does not create another guarantee.
Renewal payments and unused time are ordinarily nonrefundable. Contact support about duplicate or incorrect charges, a service failure, or a refund required by applicable law. These terms do not limit rights that cannot be waived under applicable law.
Account Data and Billing Help
When paid access ends, user-facing assistant service stops and messaging capacity may be released. Billing management, account export, and the separate account-deletion process remain available. Subscription cancellation is not a request to delete your account. See the data-retention section of the Privacy Policy. Contact jonathan@heybrain.app for billing or refund help.
SMS Messaging Terms
The following terms apply separately to the SMS messaging program.
Program Description
Hey Brain sends personal assistant SMS messages from Hey Brain users to contacts who opted in. Messages may include reminders, accountability check-ins, scheduling follow-ups, and direct user-requested outreach.
Consent To Receive Messages
Contacts receive Hey Brain messages only after agreeing to receive them. Consent is recorded before messages are sent. Signing up for HeyBrain does not give permission to message someone else. By agreeing to receive messages, you consent to receive recurring SMS messages related to the Hey Brain program.
Message Frequency
Message frequency varies based on requested reminders, check-ins, and follow-ups.
Message And Data Rates
Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
Opt Out
You can cancel SMS messages at any time by replying STOP. After you reply STOP, Hey Brain will stop sending SMS messages to your mobile number unless you later opt in again.
Help
For help, reply HELP, visit https://public.staging.heybrain.app/terms/, or email jonathan@heybrain.app. A help reply may include program information and opt-out instructions.
Privacy
Hey Brain handles mobile numbers and SMS data according to the Privacy Policy. Mobile phone numbers and SMS opt-in information are not sold, rented, or shared with third parties for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.
Eligibility
You must be the account holder or authorized user of the mobile number provided for Hey Brain messages.
Changes
These terms may be updated as the Hey Brain service changes. The updated terms will be available on this page. Changes requiring additional notice or consent will follow the applicable requirements.